Book a non account repair
The minimum repair charge is £85 + VAT which covers inspection of your unit and up to 1 hours repair labour, once inspected we will issue a full repair estimate to advise any further labour costs and the price of any parts required. Note if a failed repair/liquid damage is found then the charge is excluding first hour labour. This is paid at time of booking below.
Please do not call for pricing a repair. Unfortunately, we are unable to give an accurate price quotation over the phone for electronics repairs. This is because the exact nature of the problem can vary, and we need to perform a detailed diagnosis to determine the underlying issue. Some problems may seem simple but could involve more complex components, and without seeing the device, it’s impossible to provide an accurate estimate. We’d be happy to assess your device in person and give you a precise quote after our evaluation.
Repair FAQ
How much do you charge for repairs?
Our minimum repair charge is £85 + VAT which covers inspection of your unit and up to 1 hours repair labour, once inspected we will issue a full repair estimate to advise any further labour costs and the price of any parts required.
When will I receive the inspection report?
We aim to contact you with the inspection report within 10-14 working days. At this point no repairs will have been carried out and no parts ordered.
How long do repairs take?
Once you have confirmed you wish to proceed with a repair, the timescale will vary depending on a number of factors which can include; current workload, amount of items waiting in repair queue, availability of parts.
Can I call the Service Department?
No. When there is news they will contact you.
Can I bring my unit to you for repair on the same day?
We manage our repairs using a queuing system so therefore we cannot repair units on the spot.
Can you repair damage caused by spilled drinks?
We would need to investigate the damage caused by the drink spill and work out a quotation to ascertain whether the unit is economically viable to repair or not, in this case we would need to charge a £85 + vat investigation fee.
I tried fixing the unit myself without success, can you repair it?
We would need to investigate the damage caused by the attempted repair and work out a quotation to ascertain whether the unit is economically viable to repair or not, in this case we would need to charge a £85 + vat investigation fee.
Can you give me a price over the phone?
NO. Unfortunately, we are unable to give an price quotation over the phone for repairs. This is because the exact nature of the problem can vary, and we need to perform a detailed diagnosis to determine the underlying issue. Some problems may seem simple but could involve more complex components, and without seeing the device, it’s impossible to provide an accurate estimate.
How do I book a repair?
All repairs are booked via our online repair booking form. After submitting, you will receive an invoice for the booking-in fee. Once paid, you can schedule a drop-off appointment.
What if additional faults are discovered?
If unforeseen faults are found, we manage them within the automatic repair budget. We will inform you if costs approach the automatic repair limit before proceeding.
What if I don’t want to proceed with the full repair?
You must notify us via email. Partial repairs do not carry a warranty.
What if I can’t collect my equipment on time?
Equipment left beyond the 5-day period will incur a £5/week storage fee. Items uncollected for 3 months are considered abandoned and may be disposed of.
What items do you not repair?
We specialise in stage electronics. We do not repair Hi-Fi equipment, 5.1 systems, white goods, car audio, phones, laptops, PCs, or items that can be replaced for under £100.
Which brands do you not service?
Bose
Native Instruments
Skytec
Prosound
Amazon own brands
Unbranded goods
Aliexpress brands