The following cancellation policies are taken from the [Terms and Conditions of Hire], and form a part of these terms and conditions:
Minimum 24 hours notice of cancellation is required. Notification for instance, via email, mobile phone ‘text message’ or any other physical/ electronic means will be accepted subject to confirmation by email or in writing (by post). We are unable to accept cancellations by telephone.
In the event that the client wishes to make a cancellation, depending on the closeness of the confirmation of cancellation to the date of the hire/installation/event to be cancelled, the below charges will apply:
A cancellation of services within 7 days of your hire/installation/event date shall result in a 75% charge of the final amount being payable. If the client has already paid the full amount, the client will receive a refund of 25% within 14 days of us receiving written confirmation of cancellation.
A cancellation of services within 7-28 days of the hire/installation/event date shall result in a 50% charge of the final amount being levied. If the client has already paid the full amount, the client will receive a refund of 50% within 7 days of us receiving written confirmation of cancellation. Fee not applicable to trade customers who have been accepted for a Trade Rental Account.
In the event of a cancellation of services more than 28 days in advance of the hire/installation/event date, there shall be no further charges, however the minimum charge amount of £40.00 Admin fee for the booking remains non-refundable.
We are only able to accept cancelations in writing, sent by post (addressed to: Pegasus Sound and Light, 23-25 Canongate, The Royal Mile, Edinburgh, EH8 8BX) or email (addressed to: firstname.lastname@example.org).
In the unlikely event that Pegasus Sound and Light are unable to attend your event personally in order to provide Set-up, Delivery, Sound and Lighting Technician services or any other services, due to unforeseen circumstances, such as but not limited to; accident, death or sudden illness, Pegasus Sound and Light will endeavour to provide a suitable substitute of similar standards for your event. Whilst every effort will be made to supply a replacement, Pegasus Sound and Light cannot guarantee this, and in such cases, the client shall receive a full refund for any services not carried out, and may seek to claim compensation to a maximum value, not exceeding the total contracted value of services not carried out.
Pegasus Sound and Light will not be held liable for non-fulfilment of contract by any contracted artiste. Under these circumstances only the contracted artiste will be held liable for up to and no more than the contracted amount.
Pegasus Sound and Light shall have the right to cancel their services should it be deemed that the client has not fully adhered to these Terms and Conditions. Under these circumstances, the client will be liable to pay a cancellation fee of 50% of the final amount less any payments received. Payments remain non refundable under all circumstances.
Cancellation fees, as described above in this section, must be paid within 7 days of the date of cancellation. If such fee is not received within this time, the outstanding monies will be subject to the same interest charges and late payment fees as described in the Payment Section of these Terms and Conditions.