Repair process explained

At Pegasus Sound and Light, we aim to make the repair process simple, transparent, and professional. This page outlines everything you need to know from booking your repair to collecting your equipment.

1. Booking Your Repair

All repair requests start with our online repair booking form. You will need to provide:

• Your name and contact details
• Item(s) details: brand, model, serial number
• Description of the fault

Once submitted, a Xero invoice for the booking-in fee will be issued. After payment is received, you will be sent a link to schedule your drop-off appointment.

2. Drop-Off Appointment

Appointments last 30 minutes. Anyone may drop off the equipment, and no boxes or packaging are required. Please provide any power supplies, but do not include audio/USB cables or IEC/fig-8 leads.

On arrival, our team will record the condition of your equipment to ensure transparency throughout the repair process.

3. Repair Times & Inspection

Typical repairs take 10–14 working days. Working days are Monday through Friday and exclude weekends and public holidays.

The booking-in fee covers the first hour of labour, which usually includes inspection, unless the fault is liquid-related or intermittent.

Communication is handled via email only. A quotation will be sent after inspection. Once accepted and paid, repair work will begin. Any required parts are only ordered once payment is confirmed.

Automatic Repairs: Certain repairs under a set cost are carried out automatically without requiring additional approval.

Partial Repairs: If you choose not to proceed with the full repair contact the repair department via email to confirm what you wish to carry out, no warranty will be issued for partial work, as it goes against our professional recomendations.

4. Repair Work & Servicing

• Repairs commence once payment is received.
• All equipment is cleaned automatically.
• Additional servicing or maintenance is only carried out if it falls under the automatic repair cost.
• Unforeseen faults are managed within the automatic repair budget.
• If additional faults are identified close to the repair limit, customers are informed before proceeding.

5. Collection of Repaired Equipment

Once your repair is complete, you will receive an email notification with a link to schedule collection.

• Equipment should be collected within 5 working days.
• Payment in full is required before collection; we do not offer pay-on-collection.
• Equipment is bench-tested prior to collection. If you wish to test it on-site, please inform the repair department in advance.

6. Warranty

All repairs carry a 2-month warranty from the date of repair. Please note this does not extend to collection dates.

7. Storage Fees & Abandoned Equipment

A 5 working day cooling-off period begins when your repair is ready. Equipment not collected within this time will incur a £5/week storage fee (rounded to full weeks).

Equipment uncollected for 3 months is considered abandoned. Abandoned items may be disposed of, and any associated costs will be recorded and charged.

8. Things We Do Not Repair

We specialise in stage electronics, including microphones, preamplifiers, speakers, and vintage valve amplifiers. We do not repair:

• Hi-Fi equipment
• 5.1 surround systems
• White goods
• Car audio (subwoofers, amplifiers)
• Phones, laptops, or PCs
• Items easily replaced for under £100, either new or second-hand

Brands we do not service:

• Bose
• Native Instruments
• Skytec
• Prosound
• Amazon own brands
• Unbranded goods
• Aliexpress brands

Items easily procured online or second-hand under £100 should not be booked for repair.