Servicing and Repair Terms and conditions
Automatic acceptance of terms
By reporting a fault or having filled out a repair booking request you acknowledge that you have read and understood all the below terms, the tick box on the repair form is a confirmation.
The automatic acceptance is also applicable for equipment which is just dropped to the workshop.
Warranty
All workshop repairs come with a 2-month warranty from the date of repair, not the collection date. Equipment must be returned within this period for inspection.
Warranty claims should be submitted by email.
The warranty covers 50% of the workshop labour time for the fault reported and the repair completed. Any material costs will be considered at the discretion of the repairer. Consumable items, including valves and loudspeakers, are excluded from the warranty, as they are easily damaged outside our control.
Repairs to amplifiers are not covered by warranty. Completing a repair does not provide automatic cover for any faults unrelated to the original reported issue. If the original fault recurs within the warranty period and causes additional damage, we will only cover the repaired component. Any further damage or additional work will be charged at our standard workshop rates.
If extra time is needed beyond the initial minimum charge for further fault-finding or replacement parts, this will be billed accordingly. Even minor repairs may require additional time, and costs reflect the work undertaken to resolve the issue.
Exclusions of Warranty
The following are excluded from warranty coverage:
- Servicing of equipment, as we are unable to provide a blanket warranty for serviced items.
- Intermittent faults or unreplicated issues: If equipment is brought to us showing intermittent behaviour, or if we are unable to observe or replicate the reported fault during testing, the warranty will only apply to any parts actually used or faults confirmed. Further investigation will be charged at our standard hourly rates until the fault is identified and repaired.
- Consumable items, including speaker cones, drivers, and valves, once fitted, as we cannot verify proper use and these items can be easily damaged.
- Parts supplied by the customer for fitting.
- Limitations imposed by the customer: Where we are instructed to make minimal or partial repairs, or otherwise restricted in how much work we can carry out.
- Customer decisions against recommendations: Where the customer chooses not to follow the repairer’s recommended actions.
- Damage incurred after repair: Any item showing damage, tampering, loose screws, or broken seals following repair.
- Undisclosed faults: Any faults not reported at the time of booking the repair.
- Liquid damage: Items showing evidence of liquid ingress during inspection are excluded from warranty cover.
All warranties are provided at the discretion of Pegasus Sound and Light. Claims may be refused without notice or explanation if we determine that the equipment has been misused or handled in a manner likely to cause damage.
Automatic Repair
To help streamline our repair process, certain straightforward repairs may be carried out automatically without requiring further approval, unless you advise us otherwise. This reduces the need for repeated communication and allows us to return your equipment more quickly.
For equipment newer than 2000, the following automatic repair limits apply:
- DJ equipment / mixing desks / controllers: £300
- Speakers / PA systems: £200
- Amplifiers / power amps: £300
- Lighting fixtures (stage lights, LED panels, moving heads): £200
- General electronics / effects units / audio interfaces: £150
For vintage equipment (pre-2000), we do not set automatic price limits. Due to the nature of restoration work, the repairs we carry out may increase the equipment’s value by returning it to a fully restored condition. We are happy to provide updated guide costs based on time spent and materials used.
If you have an upper spending limit, please let us know. Otherwise, repairs will be carried out at our discretion, taking into account the value of the equipment and the benefit our work provides.
Please note: If you specify a minimum cost approach or instruct us to only replace parts deemed strictly necessary, we cannot offer warranty on the repair. This is because your instructions may prevent us from fully addressing underlying faults, which could lead to further issues.
Damage
We take every care to handle your equipment with the utmost respect, but accidents can occasionally occur during the repair process. We cannot be held liable for minor scratches, cosmetic marks, or other superficial damage that may happen while your item is being repaired.
We strongly recommend that all equipment be brought to us in a padded protective sleeve or flight case. Despite taking precautions to protect items in the service department, certain equipment—due to age, design, or additional coverings—may still be vulnerable to minor damage.
Cleaning of Equipment
As part of our standard service, we will clean all equipment unless you specifically request otherwise. This process removes grime, dirt, bodily fluids, and other visible soiling.
Cleaning serves two main purposes:
- Hygiene and safety – to ensure our staff can safely inspect and handle your equipment without risk of contamination from germs or viruses.
- Customer service – to return your equipment in a clean, well-serviced condition.
Loss of Earnings & Failure
By choosing to have your equipment repaired by us, you fully release us from any claims or financial liability arising from:
- Loss of equipment while in our care
- A repair breaking down after collection
- Any resulting damage to the equipment or other property
- Financial losses due to downtime, missed work, or the need to hire replacement equipment
All equipment leaving our workshop is tested and checked for faults and weaknesses, and is returned in a working condition unless otherwise specified.
Security & Insurance
Our workshop is located within a secure building with high levels of security, including CCTV. We take reasonable steps to keep equipment safe, including locking doors and windows and ensuring CCTV is fully operational..
Insurance: We do not provide insurance for equipment left with us. It is your responsibility to ensure you have adequate away-from-property insurance to cover your equipment while it is off-site. For particularly valuable items, you may wish to take out additional insurance.
We recommend taking detailed photographs of your equipment before delivery to document its condition in case of a claim. Any equipment brought to us is considered nil value due to it being non-functioning, similar to the insurance considerations when leaving equipment overnight at a venue or gig.
Payment
Any prices quoted prior to a repair are subject to change if further faults are discovered during inspection. All prices quoted are exclusive of VAT.
An inspection fee is payable when dropping off the equipment, with the remainder due once the quotation is accepted.
Equipment will not be released until full payment has been received at the time of collection.
We accept credit and debit card payments, and a secure payment link will be provided along with the invoice.
Minimum Repair Charge
The minimum charge for any repair is £85 + VAT, which covers the inspection of your equipment and up to one hour of repair labour. Once the unit has been inspected, we will provide a full repair estimate outlining any additional labour costs and the price of any required parts.
Please note: in cases of failed repairs by third party or liquid damage, the minimum charge excludes the first hour of labour. This minimum charge is payable at the time of booking via our online booking and invoicing system.
Missed Appointment Time
When a service has been agreed and scheduled via telephone, email, or our appointment booking system, we reserve a 30-minute workshop slot for your appointment. You will be notified by email of the start and end time.
Arriving before or after this scheduled slot, without prior arrangement, may result in a wasted journey. We cannot guarantee that a member of staff will be available if you arrive late without informing us. Please inform us by telephone or email if you anticipate being late.
Equipment Abandonment
We will hold your equipment for 3 calendar months before disposing of it or taking ownership in the event it is not collected or you are unreachable via email. This applies even to repairs that have been paid for in part or in full.
If you advise us that you do not wish to proceed with a repair, and we do not hear back from you within 7 calendar days, we will deem the equipment abandoned and dispose of it. Any costs associated with work carried out or disposal fees will be added to your account and communicated via email for your records.
All equipment classed as abandoned will be valued at £0.
Storage Charge
A cooling-off period of 5 working days begins from the date you are notified that your equipment has been repaired. During this period, we expect you to arrange collection and have all outstanding invoices cleared before collecting your equipment.
Equipment left beyond this period will incur a storage charge of £5 per week (rounded up to a full week), which will be added to your final bill.
If equipment remains uncollected for 3 calendar months, it will be treated as abandoned and the procedures outlined in the Equipment Abandonment section will apply, including potential disposal and valuation at £0.
Refunds
Where a refund has been agreed, it may take up to 30 working days to process. Refunds may be withdrawn at any time if unreasonable threats or behaviour are encountered. All refunds are provided as a gesture of goodwill to demonstrate our honest and fair approach where a mutual agreement cannot be reached.
Abusive & Threatening Behaviour
Any abusive or threatening behaviour of any kind will not be tolerated, including swearing, derogatory language, or harsh accusations based on opinion. Receipt of such behaviour will nullify any contract, warranty, repair, or ongoing relationship with us. Work already carried out will be charged at the applicable rate, and equipment will be removed within 2 working days of notification of termination. If the behaviour continues, we reserve the right to inform the police.
Things We Do Not Repair
There are certain items and electronics that we do not repair, either because spare parts or service manuals are not readily available, or because the cost of repair would be uneconomical.
Please note that we specialise in stage and professional audio electronics.
Items we do not repair include:
- Hi-Fi equipment of any kind, regardless of vintage
- 5.1 surround sound systems
- White goods of any kind
- Car audio, including subwoofers and amplifiers
- Phones, laptops, and PCs
- Domestic goods
Brands we do not work on include:
- Bose
- Apple
- Native Instruments
- Skytec
- Sonos
- Sony
- AVSL / Chord
- Prosound
- Amazon own brand
- Unbranded goods
- Aliexpress brands
Anything that can be easily purchased online, either new or used, for under £100 should not be booked in for repair.